Privacy Policy

Last Updated: 7/8/2025

Introduction

ChhlatBot ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media automation platform and related services.

This Privacy Policy should be read in conjunction with our Terms of Service. For information about data deletion, please visit our Data Deletion page.

Information We Collect

Information You Provide Directly

We collect information that you provide directly to us when you:

• Register for a ChhlatBot account
• Set up your business knowledge base (questions, replies, audio recordings, images)
• Connect your social media accounts (Facebook, Instagram, Telegram)
• Contact our customer support
• Use our AI-powered response system

This information may include:

• Account Information: Email address, username, business sector, language preferences
• Business Knowledge Base: Questions, replies, audio recordings, images you upload
• Social Media Integration Data: Page IDs, page names, access tokens for connected accounts
• Customer Interaction Data: Messages and conversations processed through our AI system
• Support Communications: Messages you send to our support team

Information Collected Automatically

Website Analytics: We use privacy-focused web analytics to understand how our website is used and to improve user experience. This service collects limited, anonymized technical data including:

• Usage Data: Page views, session duration, referrer information
• Technical Data: Browser type and version, device type (desktop/mobile/tablet), screen resolution, operating system
• Geographic Data: Country and region (derived from IP address, but IP addresses are not stored)
• Performance Data: Page load times and Core Web Vitals for website optimization

Privacy-First Approach: This analytics data is:

• Completely anonymized and aggregated
• Cannot be linked to individual users
• Does not use cookies or persistent identifiers
• Does not store IP addresses
• Compliant with GDPR and privacy regulations

ChhlatBot Services: For our core AI services, we do NOT collect any additional technical data such as detailed device information or browsing behavior. We only collect the information you explicitly provide to us.

Social Media Integration

ChhlatBot integrates with social media platforms to provide automated customer service responses. When you connect your social media accounts (Facebook Pages, Instagram Business accounts, Telegram bots), we collect and process:

• Page Information: Page ID, page name, and basic page details
• Customer Messages: Messages sent to your connected social media accounts
• Conversation Data: Customer interactions for AI response matching
• Access Tokens: Necessary tokens to send automated responses on your behalf

How We Use Social Media Data:

• Analyze incoming customer messages to understand their intent
• Match customer inquiries with appropriate responses from your knowledge base
• Send automated responses using your pre-uploaded content
• Provide usage analytics and performance metrics for your business

Important: Our AI system uses only the business information and responses that you upload to our platform. We do not generate new content - we match customer inquiries with your existing responses.

How We Use Your Information

We use the information we collect to:

• Provide AI-Powered Services: Process customer messages and match them with your uploaded responses
• Maintain Your Knowledge Base: Store and organize your business information, questions, replies
• Social Media Automation: Send automated responses through your connected social media accounts
• Service Improvement: Enhance our AI matching algorithms and platform functionality
• Customer Support: Respond to your questions and provide technical assistance
• Account Management: Manage your subscription, billing, and account settings
• Security: Detect, prevent, and address technical issues and security threats
• Analytics: Provide you with usage statistics and performance metrics for your business

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To provide the ChhlatBot services you have subscribed to
• Legitimate Interest: To improve our services, ensure security, and provide customer support
• Consent: When you explicitly consent to specific data processing activities
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating our platform (hosting, payment processing, customer support)
• Social Media Platforms: When sending automated responses through your connected accounts, as necessary to provide our services
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety, or that of our users or others

All third-party service providers are contractually bound to protect your information and use it only for the specific purposes we authorize.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

Data Deletion and Your Rights

You have the right to request deletion of your personal data at any time. For detailed information about data deletion, please visit our dedicated Data Deletion page.

To request data deletion, you can:

1. Email Request: Send an email to [email protected] with the subject line "Data Deletion Request"
2. Contact Support: Since ChhlatBot is designed for business owners, account deletion requires manual processing to ensure proper data handling
3. Online Form: Use our data deletion form to submit your request

Social Media Platform Disconnection

To stop data collection from your social media accounts:

• Facebook/Instagram: Delete the connection from your ChhlatBot dashboard and disconnect webhooks from Facebook Developer Console
• Telegram: Delete the connection from your ChhlatBot dashboard (this automatically stops data collection)

When you delete your account or request data deletion, we will remove your personal information from our active systems. Some information may be retained for legal, tax, or regulatory reasons as detailed in our Data Deletion page.

Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we discover that a child under 16 has provided us with personal information, we will delete such information from our systems.

Third-Party Links

Our services may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies.

Third-Party Platform Compliance

ChhlatBot integrates with various social media platforms and complies with their respective privacy and data protection requirements. Our platform is designed to work within the terms and policies of:

• Facebook/Instagram: Meta's Platform Policy and Data Policy
• Telegram: Telegram's Terms of Service and Privacy Policy
• Other Platforms: Respective terms and privacy policies of integrated services

For platform-specific data handling questions, please refer to the respective platform's privacy documentation.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Related Documents

This Privacy Policy should be read together with our other legal documents:

• Terms of Service - Our complete terms and conditions
• Data Deletion - Detailed information about data deletion rights and procedures

Contact Us

If you have any questions about this Privacy Policy, data processing, or your privacy rights, please contact us at:

Email: [email protected]

Subject Line: For faster response, please use "Privacy Policy Question" in your email subject line.